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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    724 Ideas

    Max Schmidt
    Max SchmidtExplorer

    Answer options after a video or audioNew

    Hi there, I miss the “quick reply” or the “button” options after a video or audio massage.I receive the information in a pop-up that buttons and quick replys are only possible after text massages.Would it be possible to add quick replys and buttons after a video or audio massage? That would be a great way to increase the UX with some flows.I’ m located in Germany.Maybe that’s why it doesn’t work, due to any specific lawsThank you in advance! 

    1
    Sami Mahin
    Forum|Forum|1 year ago
    gerardoniq
    gerardoniqUp-and-Comer

    AI responses for images and audiosNew

    So many tools out there already have this option and interpret images acording to its content, it can read numbers written on the image or letters, etc. When is this going to be available for Manychat?

    0
    gerardoniq
    Forum|Forum|1 year ago
    Augustin NCH
    Augustin NCHExplorer

    A way to Improve Manychat IA with a simple updateNew

    Hello,When using the Manychat IA step in the flow, I think a great addition would be to let the possibility to add “custom fields” and “bot fields” in the “Goal” and “Context” for the IA.Thus, we would be able to customise even more the quality of the responses, thus improving lead generation and customer satisfaction.What do you think?

    0
    Augustin NCH
    Forum|Forum|1 year ago
    danieldedekind
    danieldedekindExplorer

    Limit Automation for DMs to first 100 commentsNew

    I only want the first 100 people who comment to get rewarded with a product I am giving away for Free so I’d like those who comment first on my post to get this reward, creating higher engagement and encouraging followers to engage early and stay active.

    2
    Ajay lot
    Forum|Forum|1 year ago
    Kauã Schmitz
    Kauã SchmitzExplorer

    Automação para sistema de vendas de Materiais de ConstruçãoNew

    Gostaria de uma integração com sistema usado em vendas de materiais de construção, que a ia puxe os itens, valor, estoque, para que o cliente ao enviar a mensagem faça um orçamento com o robo atendente, caso ja seja possivel gostaria de dicas para o tal serviço

    2
    rogerioaraujo
    Forum|Forum|1 year ago
    Linda Joyve
    Linda JoyveExplorer

    Please restore Automation feature!New

    When setting up a new DM automation I really miss the feature to set the automation for my NEXT POST OR REEL I schedule my content to post, I want to be able to schedule my dm automation. I am a paid customer and this feature was one of the reasons I’ve subscribed to your service. I have used manychat less, and am considering cancelling my subscription due to the lack of this feature I once had. 

    1
    rodrigo_silvano
    Forum|Forum|1 year ago
    Apurva
    ApurvaExplorer

    Wallet Balance Updates via API / EmailsNew

    Be able to set up a wallet balance check for multiple ManyChat account via an API Call or Email notifications, etc. 

    0
    Apurva
    Forum|Forum|1 year ago
    nirkrause
    nirkrauseExplorer

    alloc condition based on dateNew

    i tried to apply a condtion that depends on the current date being before a customer user field date (i.e. current date is before end of subscription). It’s possible only with date&time variable. i also didn’t manage to automatcially create date&time variable based on time variable.I think this is a trivial request 

    0
    nirkrause
    Forum|Forum|1 year ago
    RafaelGuimarães
    RafaelGuimarãesExplorer

    SugestãoNew

    Olá, equipe do ManyChat,Gostaria de sugerir uma mudança no modelo de contagem de contatos. Atualmente, o sistema conta o número total de contatos inscritos, o que pode resultar em custos inesperados à medida que a base de dados cresce. Em muitos casos, o objetivo não é manter uma grande lista de contatos acumulados, mas sim otimizar a interação com novos leads e clientes potenciais.Minha sugestão seria adotar um modelo de "contagem por mês", onde os contatos são contabilizados de forma separada para cada período. Ou seja, a cada mês, a contagem de contatos seria reiniciada, permitindo que os usuários paguem apenas pelos contatos ativos do mês corrente, sem o risco de acumular custos altos com contatos antigos ou inativos.Este modelo proporcionaria mais flexibilidade e um controle de custos mais justo para quem está começando ou para empresas que trabalham com alta rotatividade de contatos. Acredito que essa mudança poderia melhorar bastante a experiência do usuário, oferecendo mais previsibilidade e facilidade na gestão de campanhas.Agradeço a consideração da minha sugestão e espero que ela possa ser útil para futuras melhorias na plataforma.

    0
    RafaelGuimarães
    Forum|Forum|1 year ago
    biguprush
    biguprushUp-and-Comer

    details page for team membersNew

    I cannot see which emails or contact details my own team has

    0
    biguprush
    Forum|Forum|1 year ago
    Lrp
    LrpExplorer

    Serial # for selling flows. Tip: It will make manychat greater!New

    Add a new left-hand menu labeled "RESELL FLOWS." On this page, include a button "+" to add a new serial key for a flow. Each serial key generated will populate a table on this page. On the right side of each serial number listed, there will be two statuses: USED or FREE. The status USED will apply when the flow is imported into ManyChat by a user who inputs the serial number to finalize the import process.In the Share Flow (export) popup window, after enabling the Activate Sharing button and selecting the checkbox Allow visitors (users) to copy this automation (flow), a new checkbox should appear. This checkbox will activate a feature labeled: THIS FLOW CAN ONLY BE IMPORTED WITH A SERIAL NUMBER.When this checkbox is enabled, any user importing this flow into another ManyChat account will encounter a popup window with an additional field titled Insert the serial number. Only after entering the correct serial number will the flow import successfully into the other ManyChat account.The process of verifying the serial number is straightforward. When a user inputs the serial number, ManyChat will verify which user created the flow and check if they have any serial numbers available with a FREE status.I am confident this feature will significantly boost ManyChat’s popularity and functionality!

    0
    Lrp
    Forum|Forum|1 year ago
    Lrp
    LrpExplorer

    Serial number for selling flow. Tip: It will make manychat greater!!!New

    Add a new left menu named RESELL FLOWS. In this page create a button + to add new serial key for flow and each serial created will go to a table in this page and in the right side of each serial number created will have 2 informations: USED or FREE where USED will be defined when the flow is imported on manychat for some user and he entered the serial number to be able to finish importation.So now in the share option of flow (exportation) popup window. After activate the button ‘Activate Sharing’ and check the box ‘Allow the visitors (users) copy this automation(flow)’ will need appears a checkbox where it will activate the new option ‘THIS FLOW CAN BE IMPORTED ONLY WITH SERIAL NUMBER’After activate checkbox when an user import this flow on another manychat, in the popup windows opened, a new field named ‘insert the serial number’ will appears and only after fill this number the flow will be imported successfully on other manychat.The dinamic of verfication of serial nuber is easy. When the user inserts the serial number, the manychat system will verify from what user this flow cames and will verify in this user have any serial number created and FREE.I have certain it will make manychat more famous and greater!!

    0
    Lrp
    Forum|Forum|1 year ago
    Lrp
    LrpExplorer

    Allow insert text in the field Lookup Value of the action Get row by value.New

    I needed search for the numbers 1 to 10 in my column ‘code’ to show only rows that had numbers in that column code so for this i would just enter the numer 1, 2, 3 in the field Lookup Value but i can only use custom field in this field.So i needed to create 10 custom fields named lookup_code_column_1, lookup_code_column_2, etc and define the value 1, 2, 3 for each and only after do all this i could use the custom field lookup_code_column_1 in the field Lookup Value to make manychat understand that i wanted in the Lookup Value a simple number. frustrating. I am talking about google sheets integration offcourse.

    0
    Lrp
    Forum|Forum|1 year ago
    K
    KIA MotorsUp-and-Comer

    Add Phone Call ButtonNew

    Pleaes add a Phone call button in Features list, this will help customer to make a direct call to our representative

    0
    K
    Forum|Forum|1 year ago
    CJ9
    CJ9Up-and-Comer

    Request to Add a Thread ID Field for Context MemoryNew

    I would like to request the addition of a field for entering the thread ID to enable the bot to remember the conversation context. The details are as follows: Field Name: Thread ID This field will allow the system to link user messages to their respective conversation threads. Purpose: To ensure continuity in conversations by enabling the bot to retrieve past interactions using the Thread ID.

    0
    CJ9
    Forum|Forum|1 year ago
    Uncle.herny326
    Uncle.herny326Up-and-Comer

    Add new contacts from the phone appNew

    Right now there's no way of adding a new contact on the phone app

    0
    Uncle.herny326
    Forum|Forum|1 year ago
    David Santiago
    David SantiagoExplorer

    ¿Cómo conectar una plantilla de WhatsApp con un flujo en ManyChat de forma automática?"New

    Tengo una duda y agradecería mucho su ayuda. Estoy creando una encuesta de satisfacción para mis clientes, y he conectado un número de WhatsApp a ManyChat.El problema que me enfrento es que, al exportar mis contactos, solo puedo enviar una plantilla como primer mensaje, pero no un flujo directo. Me gustaría saber si hay alguna manera de que, al enviar esta plantilla, se active automáticamente un flujo sin necesidad de hacerlo manualmente.Además, quisiera saber si alguno de ustedes tiene un método más eficiente para realizar este proceso. ¡Cualquier consejo será muy bien recibido!¡Gracias de antemano!Tengo una duda y agradecería mucho su ayuda. Estoy creando una encuesta de satisfacción para mis clientes, y he conectado un número de WhatsApp a ManyChat.El problema que me enfrento es que, al exportar mis contactos, solo puedo enviar una plantilla como primer mensaje, pero no un flujo directo. Me gustaría saber si hay alguna manera de que, al enviar esta plantilla, se active automáticamente un flujo sin necesidad de hacerlo manualmente.Además, quisiera saber si alguno de ustedes tiene un método más eficiente para realizar este proceso. ¡Cualquier consejo será muy bien recibido!¡Gracias de antemano!

    0
    David Santiago
    Forum|Forum|1 year ago
    Bibiana
    BibianaExplorer

    Improvement of the quick answers configurationsNew

    It is very tiring to locate and change anything regarding the quick answers. Would it be possible to improve this feature? The screen does not include the name of the quick answer and the edit or delete icon in the same place. It is tiring and time consuming to change anything.. Manychat is such a good tool, but this feature is terrible to use. See below:   

    0
    Bibiana
    Forum|Forum|1 year ago
    Antony999k
    Antony999kUp-and-Comer

    Global AI ContextNew

    I would like to request a global context for artificial intelligence. In the case of ManyChat, it would be very useful to have the ability to input global information about the company or client so that the AI bot can use it or not in any chat.

    0
    Antony999k
    Forum|Forum|1 year ago
    wmoskal
    wmoskalExplorer

    Add feature to pass the conversation ownership to another app before the automation is completedNew

    Add feature to pass the conversation ownership to another app before the automation is completed. Many times the customer does not complete the automation flow (especially complex flows), and we need to have a Live Agent take over handling the conversation in our third party app, Brandwatch. Even adding “Mark Conversation as Open” before the automation flow has ended does not hand over the conversation. There needs to be an option implemented for this to take into account user behavior. Thank you!

    0
    wmoskal
    Forum|Forum|1 year ago
    alexdubois
    alexduboisChat Surfer

    allow multiple automations - weird that you can't do itNew

    i’m having trouble running multiple automations at the same time and need some help on how to do it or structure it. We have a chatbot on manychats which feeds our crm, so we have multiple triggers such as detect city of interest and detect product of interest e.g. if user sends a whatsapp message that contains “X”, a flow of product “X” starts and it stores “X” in a custom field called product of interest. At the same time, if message contains “City Y” in the message, it stores “City Y” in a custom field called “City of interest”. But seems that if message says I’m interested in X in City Y, it runs only 1 automation (not sure how it chooses which to prioritize) Help would be much appreciated.

    3
    Gustavo Boregio
    Forum|Forum|1 year ago
    C
    Cipher

    Automate Removal of Bad Phone NumbersNew

    Feature Request:Please build into Manychat some default behavior for handling Critical SMS Errors.Expected Behaviors: When Manychat receives a response from the Twilio API that contains an error message (Example: Error 30003); notify the Admin of the Manychat account. Admin should be able to indicate how Manychat should handle those errors. Options should include: Ignore Error 30003  Update Contacts  Start Flow  Admin should no longer be notified about Error 30003, but will get notifications about other errors. Background & Issue: For the last 24 months, I’ve been sending SMS messages on a monthly basis. I’ve recently notice that each month, my percentage of the SMS messages that are UNDELIVERED is going up. I am being triple charged for these messages; for each failed SMS I’m paying Manychat, Twilio, AND the phone carrier. 

    0
    C
    Forum|Forum|1 year ago
    Anvar
    AnvarExplorer

    Please add the Russian languageNew

    Dear Manychat. Since the CIS countries use Russian more, it is difficult for them to work in English. Since many functions through translation do not work correctly and do not understand. There are platforms that work in Russian, but I like Manychat more. I think it will be the best gift for the New Year!

    0
    Anvar
    Forum|Forum|1 year ago
    Milan
    MilanUp-and-Comer

    Add Patch as a Request Type in External RequestsNew

    Now when I try to make an external request I only have options GET, POST, PUT, and DELETE, but I need PATCH to update a value for a variable. Can you enable that option?

    3
    bentodman93
    Forum|Forum|1 year ago
    Theo Moralejo
    Theo MoralejoExplorer

    Audio Transcribor for whatsappNew

    Possibility to transcribe audio on whatsapp

    1
    Coach Hub
    Forum|Forum|1 year ago

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