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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    775 Ideas

    Rimma
    RimmaUp-and-comer

    Telegram Broadcasting FeatureNew

    We have started using broadcasting in the telegram bot, and we see that our messages with image was sent in separate messages. For instance, firstly send an image, and after that, a text message. It will be brilliant , if it allows us send text messages and image format combined in one message,as a second variant below. Thank you very much!ssage

    0
    Rimma
    Forum|Forum|1 year ago
    Clinton Bradbury
    Clinton BradburyUp-and-comer

    Instagram usernameNew

    Hello thereIt appears that the ‘Instagram username’ system field is missing from the ‘HubSpot Actions: Create/Update Contact Properties’ ‘Manychat Fields’. This is very much required. Clinton

    0
    Clinton Bradbury
    Forum|Forum|1 year ago
    spadetsky
    spadetskyUp-and-comer

    Be able to understand Instagram Post Links / Post Contents sent by userNew

    Problem: Currently, when a user sends an Instagram post link through a ManyChat flow or AI-powered automation, the automation/bot is unable to extract or interpret the content of that Instagram post. This creates issues in several scenarios:Product Identification: When a customer sends an Instagram link to a product (e.g., a product photo from a brand’s Instagram feed) and asks for pricing or more details, the automation bot cannot identify the product in question. This leaves the bot unable to fulfill the user's request automatically. Automation Triggers: Links to Instagram posts shared by users cannot be used to trigger specific workflows or automations. For example, if a customer shares a link to a particular post as a request for information or support, ManyChat is unable to identify the content, and no automation is triggered.This gap reduces the effectiveness of AI-powered conversations, especially in scenarios where users communicate via social media platforms like Instagram.Desired Solution: We propose adding the ability for ManyChat to extract and understand Instagram post content when a link is shared. Specifically: Content Extraction: ManyChat should be able to recognize and retrieve post link and/or key elements from an Instagram post link, such as: The image/video link from the post. The caption or text from the post. Any tags or hashtags used in the post. Automation Triggers: Implement automation triggers based on Instagram post links. For example: When a user sends any post link from our profile, it could trigger a flow where ManyChat automatically retrieves details about the product (e.g., price, description). Allow for custom automation rules where certain post types or hashtags in a post trigger predefined workflows.  Use Case Example: A customer sends a link to an Instagram post featuring a product, asking, "How much does this cost?" ManyChat should:Extract the post link, product image and description from the post. Identify the product in the inventory (if connected). Respond with the price and availability.

    1
    caicogontijo
    Forum|Forum|1 year ago
    J.J
    J.JSmooth talker

    Page names | Don't show locationNew

    It’s very tedious to work in accounts when it is a franchise. Manychat doesn’t pull location but just the page. For example the Facebook pages are setup as “Facebook Page Name (LOCATION NAME)” but it will only pull the FB page name.  I have to cross reference the FB page ID from the URL or click into Instagram channel settings to identify the account.This kills my workflow and takes more time. PLEASE MAKE THE FIXESIn addition sharing or copy over a flow from one page to another just turns into a nightmare, going in and out of accounts to figure out which it is in. See example  

    0
    J.J
    Forum|Forum|1 year ago
    Nicoline Rafn
    Nicoline RafnUp-and-comer

    Specific comment reply to private users who can't receive DM'sNew

    Please make it possible for us to make a specific comment reply to private users who interact with our posts. The users who can’t receive DM’s still get the “Check your DM” comment reply, but it would be great if Manychat could make it possible to send a specific comment reply like “Can’t send you a DM, please check the link in my bio”. 

    0
    Nicoline Rafn
    Forum|Forum|1 year ago
    crissebasbol
    crissebasbolUp-and-comer

    Handle multiple WhatsAPpp phone numbers in the same inboxNew

    I have 5 whatsapp numbers . I would like to handle the those 5 numbers in the same account or at least in the same live chat. 

    0
    crissebasbol
    Forum|Forum|1 year ago
    tuliosousapro
    tuliosousaproUp-and-comer

    Payments via Pix and debit card in BrazilNew

    We need more ways to make payments of our memberships in Brazil, we are too limited...

    0
    tuliosousapro
    Forum|Forum|1 year ago
    anfiteatrodevilla
    anfiteatrodevillaUp-and-comer

    Let chatGPT answers as a human to all chats with a given informationNew

    Hi, This is the idea: I give the bot all the information he needs to know. In my case - a touristic place - I tell him about my schedule, prices, promotions, that we’re a pet friendly place etc. According to this, the bot itself will understand what the potential client wants and will answer accordingly. In case he doesn’t know what to answer, he could just not answer and wait for a human to continue answering. If we had this, no need to even create complexe flows but just give once the information to manychat so the AI under the hood would do its work. I know there is an API of chatGPT and a way to do /POST from manychat so that could work as well. But if there was an integrated way of doing it in manychat, i’m pretty sure many companies as mine would buy it.Plus, if you know how to do that (with the API of chatGPT for example), could you please explain me the steps? (i’m a developper no worries) Thanks.

    3
    rickmacari
    Forum|Forum|1 year ago
    masterai
    masteraiUp-and-comer

    Voice msgsNew

    Please please and please add some new futures to interact with voice messages. Literally there is nothing for working with voice messages 

    1
    rickmacari
    Forum|Forum|1 year ago
    Lucas Candelaria
    Lucas CandelariaUp-and-comer

    Automation for new followersClosed

    English: This would be very relevant, a welcome message with a coupon for the first purchase, based on the action of following the brand. In the same way that Manychat has automations based on triggers such as comments, or direct responses, having automations based on this follow action would be excellent and highly converting. Here's an idea.Portuguese: Isso seria de muita relevância, uma mensagem de boas vindas com cupom de primeira compra, a partir da ação de seguir a marca. Da mesma forma que o Manychat tem automatizações a partir de gatilhos como comentários, ou respostas de direct, ter automatizações a partir desta ação de seguir, seria excelente e de altíssima conversão. Vai aí uma ideia.

    1
    Raquel C
    Forum|Forum|1 year ago
    uthmod
    uthmodUp-and-comer

    Just make a proper export contact fucntionNew

    This basic operation has a learning curve!It might not be steep but 8 hours after registering I still cannot export my instagram contact!

    0
    uthmod
    Forum|Forum|1 year ago
    Shim
    ShimUp-and-comer

    Database for automatic budgetingNew

    Is it possible to configure ManyChat's AI to calculate and deliver a quote directly in the chat, based on the information provided by the lead and using a table with all the necessary data for this calculation? The table contains 5,570 rows and 1,400 columns and is linked to the system. This functionality would need to be integrated into chats on WhatsApp, Messenger, and Instagram, including options like 'Click to WhatsApp'. I would like to know if ManyChat supports this level of complexity and what the best practices would be.

    0
    Shim
    Forum|Forum|1 year ago
    Larissala
    LarissalaUp-and-comer

    extent the filter functionalities of the mobile appNew

    please extent the filter functionalities of the mobile app. We primarily use your mobile app and are very satisfied with it. However, we would greatly benefit from the ability to filter chats by tags. Additionally, having note-taking functionality for our team directly in the mobile app is highly important to us. Best Regards Larissa  

    0
    Larissala
    Forum|Forum|1 year ago
    Alex Escobar
    Alex EscobarUp-and-comer

    Manychat should create a pause in days from 180 to 360 daysNew

    English: manychat should create a pause in the flow to do remarketing after 6 months or a year after customers compared the product, it is important to contact them again to find out how they are and take advantage of it by sending a promotional messageSpanish: many chat deberia crear una pausa en el flujo para hacer remarketing a los 6 mese o un ano luego que los clientes comparon el producto es importante volver a contactarlos para saber como estan y aprovenchar enviando un mensaje de promocion 

    0
    Alex Escobar
    Forum|Forum|1 year ago
    MiriamBmby
    MiriamBmbyUp-and-comer

    Save AI STEP messagesNew

    Hello, can you add possibility to save all user/bot reply in AI STEP for whatsapp.And maybe add possibility to send them to external webhook.thanks you

    0
    MiriamBmby
    Forum|Forum|1 year ago
    bionoboStore
    bionoboStoreUp-and-comer

    Schedulling future automations based on dat. (Not just nex post)New

    ManyChat currently only allows scheduling the next post, which means I have to manually log in every day to set up the upcoming post. This is a hassle, especially since I plan and schedule my content a month in advance.It would be amazing to have a "Next Post on This Date" option, allowing the entire schedule to be automated without daily intervention. This feature would be a game-changer and make content planning way more efficient! 🚀

    0
    bionoboStore
    Forum|Forum|1 year ago
    onbrandbysarah
    onbrandbysarahUp-and-comer

    TikTokBeta

    Please please please connect with TikTok! There is so much untapped potential on that platform! 

    12
    Natalie Evseyeva
    Forum|Forum|1 year ago
    Washington Lucas de Souza
    Washington Lucas de SouzaUp-and-comer

    Botões para mensagens via Whatsapp APINew

    Olá, venho através desta propor a liberação de utilizar botões de resposta rápida juntamente com botões de url. Essa funcionalidade otimizaria os trabalhos de disparos de mensageria utilizando o canal do Whatsapp, visto que sempre necessitamos deixar um botão para o lead cancelar a inscrição na lista de disparos. Além disso otimizar a vida útil dos números e contas de whatsapp, colabora para as boas práticas de uso da Meta, e seria de grande valor tanto para operações robustas, como é o caso do Wendell Carvalho e Karina Peloi aqui no grupo Virtus, quanto para estruturas menores. Usando botão de URL sem poder usar um botão de Resposta junto.  Botões de Resposta sem poder inserir URL, sendo que precisaríamos construir um fluxo para cada conta usada na ação, e cada ação mobiliza cerca de 20 contas no Manychat. Buscamos essa melhoria pelo volume de contas que utilizamos hoje, sendo hoje cerca de 50 contas com possibilidade de aumento ainda. Conseguiríamos trabalhar nessas melhorias?

    0
    Washington Lucas de Souza
    Forum|Forum|1 year ago
    bentodman93
    bentodman93Up-and-comer

    Be able to get the current assigned live support agent to a chat via api.New

    This is useful for anyone using manychat as a support ticket system.

    0
    bentodman93
    Forum|Forum|1 year ago
    bentodman93
    bentodman93Up-and-comer

    Live Chat Bookmarks with settable text that can be set via flow.New

    A bit like notes but set via api or flow. This will allow easy access for people doing support tickets or needing to be able to jump back to important bits of chat.

    0
    bentodman93
    Forum|Forum|1 year ago
    bentodman93
    bentodman93Up-and-comer

    Set live chat group members via API.New

    I’d like to be able to automate which live support users are in the different groups via the API. this will enable differerent members of staff to be on call / workign for different teams automatically.  

    0
    bentodman93
    Forum|Forum|1 year ago
    jediemel
    jediemelUp-and-comer

    Whatapp Automations getting stuck at condition blocks 🤷‍♂️New

    Hi! I’m having an issue that I can’t figure out. I have a few automations that use condition blocks and some of those condition blocks are suddenly getting stuck since a few days ago (without having made any changes). I can see the live chat that the automation is triggered and that it runs fine all the way to the condition but then it stops there.The condition is setup properly (it has “paths” for both scenarios) and also it was working fine before. I have also tried removing the condition and then the automation works fine again.It’s super weird as I have many other conditions in automations and most are working fine but it’s only a few that seem to be having this issue.Is anyone experiencing this? I have already submitted a ticket but haven’t heard back yet.

    5
    Digitalmateus
    Forum|Forum|1 year ago
    A
    AdiRozenUp-and-comer

    delete contact conversation to avoid phishing attacksNew

    tl;dr : the missing piece is to clear the conversation’s history, to remove the risk of a Live Chat operator clicking on a malicious link.I’ve noticed some malicious activity in one of the bots where the users sent links - On the other side, if an innocent Live Chat operator clicks the links, it can pose a huge threat to the organization which could lead to potential security breach and data being compromised.Currently there’s also no way to block those users - a workaround I’ve been using is setting a Tag for those, and a condition at the beginning of all my scenarios to lead those users to a pre-defined message (“This user is blocked”).As well, hitting the Pause Automations and setting it to Forever, can lead to those users giving up on their attempts.BUT, as said, the missing piece is to clear the conversation’s history, to remove the risk of a Live Chat operator clicking on a malicious link.Thank you,Adi

    0
    A
    Forum|Forum|1 year ago
    wowreels
    wowreelsUp-and-comer

    Expand Actions on Successful Input in Data CollectionNew

    I’ve noticed a significant limitation in Manychat Automation that’s become quite a pain point 😅In Data Collection, the "Actions on successful input" option only allows for Actions, while the "If contact has not responded" option supports all types of actions.This limitation makes automation workflows unnecessarily complicated.Additionally, it’s impossible to combine an Action with subsequent steps, further restricting flexibility.This enhancement would greatly simplify automation and improve workflow efficiency. 

    1
    Gustavo Boregio
    Forum|Forum|1 year ago
    Martin
    MartinUp-and-comer

    Bring Back GROWTH TOOLSNew

    Bring back the Growth Tools as they were - been using the new feature for months and it is horrible.

    2
    Youngrichrooted
    Forum|Forum|1 year ago

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