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triggering system field

Related product area:Contacts, Tags, and Fields
  • February 26, 2025
  • 1 comment
  • 16 views

aoner

 I have more than 50 keywords. Creating a separate flow for each one would be difficult. Instead, adding all of them as keywords within a single flow with a system field is created for the keyword that triggers the flow.

1 reply

Gustavo Boregio
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  • Community Moderator & Expert
  • February 27, 2025

@aoner Whenever a types something, the field ‘Last Text Input’ is set.

So you could have a Default reply catch all conversations, and evaluate the ‘Last Text Input’ field to implement your logic.