When setting up a trigger on “user comments on post/reel” and I target specific keywords, there is no option to specify the “contains” or “starts with” directives, you can only add keywords.
Unfortunately many people add extra characters, such as ! or !! or smiley or flower or hearts after the keyword, which defeat the trigger. The “message contains” is only available for message triggers, but not on comments.
The help text mentions that the processing is case insensitive, but it does not clarify the behaviour for these extras and I had to learn this the hard way, but realizing that I am loosing trigger events.
Please enhance the feature by automatically removing these characters, I cannot list all the shades of hearts and smileys as separate keywords.
