Ideas

Increase Followers with a new automationNew

Hey ManyChat team!I was thinking of a new automation, in which when a user likes 2 posts or more within 2 minutes of liking the first post, which usually indicates that the user has visited the profile and is now viewing more post. I want to suggest an automation that once its happened, the user get an automated DM ‘Liking our/my content. Follow for more!’ or similar. I think it will help boosting the business/account, and it will enhance user-experience.Best Regards,Sayed Ahmed Alnaqwi 

Split Owner and connected accounts & chat seatNew

For many of our clients (recruitment teams) that we implement Manychat for the owner of the Meta Business account with full permisions is not always the person that should be the Owner of the Manychat account.This because the owner of the account is a marketing employee mostly that created it 10 years ago. And our Manychat users are mostly the recruitment team and manager that not necissairly hold all these rights. Therefore also 1 chat seat is mostly hold by a person that is not using it to the fully, which is slightlhy annoying to explain to clients. So idea 1: make sure that the owner doesn’t have to have a live chat seat. Then second, what would be great in my opinion:Owner is person X in organisation Y Owner connects with Facebook admin to connect accounts, this person stays in the Manychat account and hold the permissions to connect. The connection to the account is apart of the Owner.  Owner than assigns team members the manychat rights and divides chat seats accordinglyThis way the Manychat account is more flexible to the users, e.g. owners distrubute rights and connect to Meta through the right person instead of the admin must be owner of the account. I also think this is better for Security/Privacy reasons, such that the Meta account admin not always needs to be able to see/reply chat messages. 

Automatic audio transcription in WhatsAppNew

That ManyChat can understand voice notes in WhatsApp, automatically transcribe them, and use them as if the user had written them. This way, flows would continue to function as if they were text. 

Feature that enables clients to call us via WhatsAppNew

Hello,We are an event planning company with international clients, but we planning events only in Romania, and we are currently using ManyChat to streamline our communication process.However, we’ve encountered a challenge: many of our clients—especially those located outside Romania—prefer to communicate with us via WhatsApp, including making direct voice or video calls.At the moment, we haven’t found a built-in option to allow clients to call us directly through WhatsApp from the chat interface. We believe that offering this functionality would significantly improve the client experience and help us better serve our international audience.Is there a way to implement or integrate a feature that enables clients to call us via WhatsApp directly from our ManyChat flow? Thank you in advance for your support and guidance! 

Dividir los usuario en grupos de automatizacionNew

Dividir las automatizaciones de mensajes por seguimiento Divididos entre grupos de 300 usuarios, entre los potenciales 10,000 a 20,000 Dividirlos en grupos de 300, es decir un total de 64 eventos, entonces hay alguna manera de que la serie sé dividirá de 300 usuarios en 300 usuarios y así sucesivamente, o no habría ninguna manera  Los mejores deseos Daniel

Facebook Lead Forms & ManyChat Native IntegrationNew

Hi, It would be great if it is possible to do a native integration for Meta leads forms to the manychat flows especially for WhatsApp. I can see that most of the competitors are providing this feature; but for ManyChat we need use third-party tools such as Make or Zapier and also the integrations fails in certain scenarios.  Thanks,Sajith

Show WhatsApp User Avatar in Chat and Contact ViewNew

Hi Manychat Team, I’d like to suggest a feature that would greatly enhance the user experience when managing WhatsApp conversations: displaying the user’s WhatsApp profile picture (avatar) in the chat interface and in the contact list. Currently, the WhatsApp user's avatar is not shown anywhere — neither in the conversation view nor in the contact details. Having the avatar visible would help quickly identify users, especially when dealing with a high volume of messages or similar names. This small visual cue can make a big difference in providing more personalized and efficient support. Thanks for considering this improvement, and keep up the great work! Could you help me with this, ​@Raquel C , ​@Marina?Best regards,Heric Fernandes

Permanently remove outdated FB connection and allow a new oneNew

Manychat needs a way to sever a Facebook connection permanently to allow a different Manychat account to connect.Facebook connects to personal pages. You can’t connect it to Manychat until you’re absolutely certain of your settings.I tested Manychat years ago with a previous brand. Now with my current company, I can’t FB connect to Manychat because there’s already a connection, even though it isn’t used and the associated Manychat account has been deleted.The only option is to create a new FB login and gain access to all my client’s pages. That doesn’t sit right with me - or my clients.

Restart automation with a triggerNew

An option to permit set and enable a trigger to restart automations that are paused manually.Scenario: Some agents pause for all time automations and forget to restart after use. So with a trigger and cron we can restart an automation. 

Agent name on chatNew

Please add the function to enable live chat agent name like:  

Enhancement of PermissionsNew

When a live chat user is set, this live chat agent cant add new contacts or edit them, this is only enabled for administrator. In a scenario that we have an agent to filter custormers, the names of customers that are "😘🖤" need be changed to real name like function delivered at  

Contact segregationNew

Our use case is that we have a number of physical locations and when uploading contacts we would like to assign each contact to a location.  We then need each user at each location to only be able to see and interact with their own set of contacts.I understand that we can use tags, however currently all users have access to all contacts in Manychat, which won’t work for us at the moment unfortunately.

Custom Contact Name, System Messages in live chatNew

Hey,I’m using Manychat WhatsApp Coexistence and it would be very handy if I Manychat could name the contacts that it initially pulls from WhatsApp Business exactly as they are saved in my whatsapp profile.Or, at least give me an option to rename the contact as I wish.Additionally, there is an option to turn off system messages in the live chat window, yea, but it resets every time I exist the window. I wish there was an option to globally turn off system messages such as automation starts, tag changed, or any other system message for team members.

Add a typing animation while users are waiting for the reply (AI Step)New

Since the AI doesn’t reply right away, could we display a typing animation while users are waiting for the reply? This is so they know a reply is on the way.

Instagram automation trigger for content repost to storyClosed

The current Instagram automation trigger for “story mentions”  only occurs when someone tags your account on their story.It would be cool to include (or have a unique trigger) for whenever someone simply reposts your content to their story even though they didn’t actually tagging your account.

Get Notified When Message Fails (e.g., "Meta did not deliver message")New

Currently, when a message fails to send due to Meta delivery issues (like the error: "Meta did not deliver message"), there is no notification or trigger to let us know. These failures happen silently-without alerts, tags, or error events-making it easy to miss leads or conversations that didn't go through.Request:Please add a way to trigger an action or notification when a message fails. This could include: A system event for failed delivery (usable in flows or conditions) An automation trigger for failed messages The ability to apply a tag or send an internal notification Even just logging failed messages to a specific place in real time Why it matters:This is crucial for customer support, lead follow-ups, and reliable automation. Right now, we only catch failures manually by digging through history. A simple failure trigger would make ManyChat flows far more dependable and proactive.

Automatic Cancellation Option for Scheduled MessagesNew

The new scheduled message feature is very useful, but it could be even better with the addition of an option to automatically cancel the scheduled message if the user replies before the scheduled time.Example:Imagine I scheduled a message to be sent at 2:00 PM: "Shall we finalize the purchase?"If the user sends me a message at 1:50 PM saying, "I loved your offer, I want to buy it," the scheduled message no longer makes sense.With the automatic cancellation option, we would avoid this kind of situation, providing a more efficient and personalized communication experience.

One Billing, Multiple PagesNew

Hello!It would be awesome if it were possible to have multiple Facebook pages under one account.I have several smaller accounts and it would be SO helpful to my small business financially to be able to include them all in ONE plan, contributing to the max subscriber limit, etc.Thank you!Jonah

Dark modeNew

White background is killer on the eyes. Please make an optional dark mode.Charcoal background with black floating flow boxes. White or grey text.My eyes will love it.

personalizar colunas na tabela de contatosNew

A rule to be triggered when a conversation is manually started by an agent in Live ChatNew

 Description (English):Currently, ManyChat’s Automation Rules are based on triggers like: system field changes, user field updates, specific dates/times, and more.However, there’s no option to trigger a rule when an agent manually starts a conversation in Live Chat.👉 My suggestion:Add a new trigger condition under Rules:"Conversation manually started by agent in Live Chat"Examples of use cases: Send an HTTP Request to update external systems like CRM or ERP. Update a Custom Field indicating the contact was manually approached. Trigger internal automations for better conversation flow tracking.

Send Audio Files through the API (Whatsapp and Instagram)New

Ability to send audio files through Dynamic Content or the sendContent API endpoint for Whatsapp and Instagram.Right now this supported only for Messenger and Telegram.

Manychat needs to fix their billing system.New

Since I live in India and our banking regulations are very stiff every time Manychat tries charging our card it fails because it needs additional authentication that an auto debit function cannot do. When this payment fails Manychat auto-downgrades my account with out any warnings.Which screws with every campaign I have running. I love the tool, I don’t mind the bill, I hate the billing system.It would be great if Manychat could either create an annual billing system or at least notify before the downgrade.Their support team just keeps saying its not on their roadmap. Not making money in a new country is not on their roadmap???

Smart Delay in Interactions with STEP AINew

Hello Manychat Team!I’d like to share an idea (which many users support) about enabling smart delays within the interactions of “STEP AI.”The goal is to allow: A delay in capturing/receiving user messages (to concatenate inputs if needed), And also to enable smart delays in the agent's response after receiving those messages. Best regards,Victor Bomfim

Automations for undelivered WA messagesNew

Hi Manychat team,I face a problem with a small but consistent percentage of WhatsApp users and would like you to consider a new feature: Currently, there's no way to automatically identify and handle contacts who didn't receive a WhatsApp message due to:a) WhatsApp-ID subscribed via API does not existb) temporary unavailabilityc) Meta's delivery restrictions.Suggested solution: Implement an automated system in Manychat that can detect undelivered WhatsApp messages, flag affected contacts, trigger specific automations based on delivery status, and provide options to retry sending messages or remove opt-ins if desired. For example a connector in flow builder like the one for user input "user did not reply within x minutes" --> "contact did not receive message within x minutes"So I can followup with a normal action block and guide users another way through the automations at points of interest within flow builder. "The benefit would be for the community, all WhatsApp Chatbot creators, agencies, agency-clients and WhatsApp users likewise. Use case: We run ads that subscribe contacts via API to WhatsApp and leads get their first message template immediately. For leads not reachable I need to notify an Admin, so they can call the person in time. Or send an API call to my CRM-System or Update a Google Sheet and so on… Use case #2: We subscribe gym members with their checkin via API to Manychat. If there are any problems, sending our initial welcome message, we need to know about it automatically to set further actions. Use case #3: We subscribe user via API after appointment bookings for confirmation and followups. If the contact is not reachable, we need to know about it to chose other ways of communication. A solution would help maintain cleaner contact lists, improve overall message delivery rates, and allow for more targeted follow-up strategies. It would save time on manual list management and improve engagement rates.Thank you very much for your consideration :-)Best regardsSebastian