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For many of our clients (recruitment teams) that we implement Manychat for the owner of the Meta Business account with full permisions is not always the person that should be the Owner of the Manychat account.

This because the owner of the account is a marketing employee mostly that created it 10 years ago. And our Manychat users are mostly the recruitment team and manager that not necissairly hold all these rights. Therefore also 1 chat seat is mostly hold by a person that is not using it to the fully, which is slightlhy annoying to explain to clients. So idea 1: make sure that the owner doesn’t have to have a live chat seat. 

Then second, what would be great in my opinion:

  1. Owner is person X in organisation Y
  2. Owner connects with Facebook admin to connect accounts, this person stays in the Manychat account and hold the permissions to connect. The connection to the account is apart of the Owner. 
  3. Owner than assigns team members the manychat rights and divides chat seats accordingly

This way the Manychat account is more flexible to the users, e.g. owners distrubute rights and connect to Meta through the right person instead of the admin must be owner of the account. 

I also think this is better for Security/Privacy reasons, such that the Meta account admin not always needs to be able to see/reply chat messages. 

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