Description (English):
Currently, ManyChat’s Automation Rules are based on triggers like: system field changes, user field updates, specific dates/times, and more.
However, there’s no option to trigger a rule when an agent manually starts a conversation in Live Chat.
👉 My suggestion:
Add a new trigger condition under Rules:
"Conversation manually started by agent in Live Chat"
Examples of use cases:
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Send an HTTP Request to update external systems like CRM or ERP.
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Update a Custom Field indicating the contact was manually approached.
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Trigger internal automations for better conversation flow tracking.