If someone contacts me about a service request and I need more than 24 hours to service it, how do I contact them afterwards? I understand for the other categories you have to build templates but for service related calls I don’t understand
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If you’re on Messenger, you can use Messenger Lists for getting back to them.
On IG you don’t have any options.
What I suggest is having alternate contact methods (Whatsapp/phone/email) so you can follow up when necessary.
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