Hi, ​@Alicebot Co!

Could you share how your flow is built? (just the “validation” part is probably enough)

This seems like some gap in the flow logic.

Thank you fabio. 

Flow 1: Client clicks ref URL to start flow. Client is greeted with a welcome message and then prompted to enter keyword “PASSWORD” for content. Action set to type text

Flow 2: Trigger set to accept keyword through “USER SENDS A MESSAGE”. The keyword had a few ways to be typed originally to prevent from getting stuck do to a misspelling or missing caps. We know this is not a requirement with manychat like old versions. example keyword(s):

Team; Teams; team; teams

We’ve tried updating to one word only. 

Nothing corrects needing to submit the keyword twice.  

From what I understand, the second flow is triggered by a keyword that matches the password.
Wouldn't it be better to insert a text collection block in the first flow and, after the user enters the text, use a condition block to check if the correct word was entered?
If the user typed it correctly, you direct them to the second flow. Otherwise, ask for the correct password.

​@Alicebot Co, thanks for sharing!

As Rogerio already said, I also consider using the Data Collection block a better approach to your scenario.

This is how I would build it:

1. Greeting Message
2. Data Collection asking for the password and storing it to a Custom Field
   • I've created a Text Field called PASSCODE for this example

   • 

      

3. A condition checking if PASSCODE contais your password (here you insert the password. But you could also create a Bot Filed, set your password there ans reference it in this condition)
4. If the password is correct, it continues and send the content
5. If the password is incorrect, sends a message informing that and goes back to the Data Collection step.

This should do what you are looking for with just one flow.