Hey, ​@justineleconte!

This happens because of Meta's 24h Window rule: https://manychat.com/resources/video-course/how-to-use-instagram-automation-by-manychat/instagram-automation-24-hour-rule-explained

For context… When you use the User Comment trigger and put a button + link in the first message (as comment reply), clicking the button doesn't open the 24h Window and you won't be able to send any further message/content.

To open a Message Window, the first interaction must be a button or quick reply connected to another step. And there you can set your button + link.

This will act as if the user sent you a message and make IG open the window.

Ok… it's an additional step for the user, but it enables much more possibilities. Take a look:

1. Your triggers
2. The first message (as comment reply) with a “friendly greeting” to the user. This can even encourage them to continue .
   This will have a button that's just connected to the next step
3. The message with the button + link to content
   (4, 5 and 6 are optional, but act as a follow up if the user doesn't click to watch)
4. As next step, a Smart Delay that you set to a follow up.
5. A Condition Block checking if the contact hasn't the tag applied at Item 7
   In other words, this will verify if the contact has clicked on the button.
6. A follow up message.
7. Connected to the button, an Action adding a tag to sinalize the click.
8. A Smart Delay to send our next messages about your Newsletter.
9. The rest os your messages/flow

Hope this helps!

Yes, very clear. Thank you!