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We have an AI Step configuration that requests data to schedule an appointment. This data is then sent to Zapier. It was working fine until around July 6, 2025. After that, it no longer saves the data provided by the user—only one field at the end of the conversation is saved, and it's saved incorrectly. We haven't made any changes to the flow in months, so we know we didn’t cause the issue. Why was it working without problems and now it’s not? What changed? Can someone please help us?
 

The user provides their phone number, but it doesn’t get registered, nor does the email.
AI Step Goal
Step configuration — it always worked until around July 6, 2025.
Step configuration — it always worked until around July 6, 2025.

When the data is sent to Zapier and then to Excel, the fields used to come through complete. Now they don’t. See image:

Email, Phone, and Topic no longer arrive—only Name.

 

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