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An IG automatization for a DM needs a keyword to trigger the proccess?

  • April 14, 2024
  • 3 replies
  • 90 views

romeoestevez2

I want my IG automatization to be started with 100% of the DMs… right now I was forced to chose a keyword by Manychat with a keyword but most of my clients don’t understand this. Is there a way around this?

When I try use the rule “doesn't contain”  with a random word like “blabla” that would trigget the proccess 99.999% of the times i get an error saying: You can't use "Message doesn't contains" without another condition.

Best answer by Gustavo Boregio

@romeoestevez2 You can configure the Default Reply for IG by going to Settings > Instagram, and looking for the Default Reply option.

3 replies

AwaisToor
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  • Flow Scholar
  • April 14, 2024

Please provide a keyword of your choice, and set up a default reply to automate your flow.


Gustavo Boregio
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  • Manychat Community Moderator
  • Answer
  • April 15, 2024

@romeoestevez2 You can configure the Default Reply for IG by going to Settings > Instagram, and looking for the Default Reply option.


mamma_bygger
  • Up-and-Comer
  • September 3, 2024

@romeoestevez2, I would like to do the same. Not send a default reply, but trigger IG automation based on all DM’s. Did you find a way to do it?