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Hi everyone,

I would kindly ask your assistance with the following:

I want to set up a webhook in our PBX system (3cx), so that the moment a customer calls, I send the caller's phone number to manychat via api, and manychat initiate a conversation with this number with one of my approved templates that then leads to start the automation.

I cant seem to understand how to do it with the api key i have created, please assist me

You’ll need Make.com or Zapier to make this happen.

You have to:

  1. Create the contact in Manychat
  2. Set the fields necessary
  3. Use the sendFlow endpoint to send the automation.

Here’s what it looks like in Make.com

 

If you need help setting this up feel free to ping me, I’ve done this multiple times for my clients ;)

Hy Gustavo, i am trying to avoid using third party automations, according to chatgpt there is a solution Whitin manychat, would you be available to assist with that as well? as an agency of course

Hey ​@Harel_Hazan I haven’t worked with 3CX before, but it’ll depend on whether you’re able to personalize the webhooks and logic from 3CX to match Manychat’s API (https://api.manychat.com/swagger#/).

If you can tweak the JSON body and do the logic, then yes, you should be able to connect it directly.

If 3CX does not offer you flexibility to adapt to Manychat’s API, then you’ll need to use something in between (like Make.com or Zapier).

And yes, this is something that I can help you figure out. The easiest way to start would be through a troubleshooting call - you can book one here: https://gusboregio.com/

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