Hi!
I’m using manychat to support customers. When an agent handles a ticket i need to be able to save to a google sheet or api post who is currently assigned to them when i close the ticket. How can i do that?
Solved
API post / Save as field the assigned support agent that is assigned to them.
Best answer by Gustavo Boregio
The solution I’ve found for my clients is to create a ‘Ticket Closed’ flow, and have the agents manually run this automation when they close a ticket.
This automation exports any data I need to export, and it can also trigger a ‘satisfaction’ survey and other logic if necessary.
Hope this helps!
+6
The solution I’ve found for my clients is to create a ‘Ticket Closed’ flow, and have the agents manually run this automation when they close a ticket.
This automation exports any data I need to export, and it can also trigger a ‘satisfaction’ survey and other logic if necessary.
Hope this helps!
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