I’m concerned if thousands of users trigger my automation on a reel on Instagram and comment “live” which triggers my comment reply and dm with a link, it will get rate limited. Can someone at ManyChat confirm that I will not get rate limited if thousands of people comment “live”?
Question
are there instagram comment or dm limits ?
+6As long as you only do DMs and not public replies you should be fine.
I currently have the Premium offering. It says I can have 500 contacts. Does that mean the comment reply + DM link will stop working after 500 new users comment “live” on my video?
+6If you’re on PRO your billing automatically will go up once you pass your current threshold. Automations will not stop working.
Itsethankeisef wrote:
I’m concerned if thousands of users trigger my automation on a reel on Instagram and comment “live” which triggers my comment reply and dm with a link, it will get rate limited. Can someone at ManyChat confirm that I will not get rate limited if thousands of people comment “live”?
I've run into similar issues with high-volume automations before. From what I understand, ManyChat does have some safeguards in place, but you're right to double-check about rate limiting. Have you tried reaching out to their support team directly? They might be able to give you a more definitive answer about handling that kind of volume.
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