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I am trying to set up auto assignment for two live chat agents. 

One of the agents already had 700 assignments on his profile, but the other one had 0. 

So many chat is giving ALL of the auto assignments to the agent with 0. This is a problem because they work commission. 

I want it to split it 50/50 moving forward. Can someone please help me figure this out?

 

thank you,

Jude

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