So I’ve set a simple automation that is supposed to do the following:
If a follower indicates that they have never visited a restaurant, then I want Manychat to send a canned message and a link to the menu.
Right now, I have the current flow setup:
Identify if the person is a follower
Identifying the intent (using ManyChat of the follower) of the follower’s message
If the message indicates that the follower has never been to the restaurant, then the flow will see that the follower has never been to the restaurant
Sending a DM response to the follower, telling them to visit, and sharing a link to the menu
The problem:
I have multiple examples where the follower has indicated that they have been to the restaurant before, or want to do something different like place an order.
When this happens, the flow sends them the automation, which should not happen.
What am i doing wrong?
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@kamran send me a Pm, i will help you to solve this issue.
@kamran how are you identifying the intent?
Is it with Manychat AI?
If so, you need to tighten your prompts, make them more specific, give examples, etc.
If you’re using something else (I’d personally integrate it with OpenAI directly), then you have to look at your specific setup and see what’s going wrong. The prompt will definitely need tweaking, but you may need other settings.
For example, you may have a scenario where people type multiple messages, and your bot is replying to only one message. If that’s the case, you need a different setup.
This for example could solve this scenario (it’s in Spanish, I can’t find the English version right now, sorry!):
If you need further help looking into this let me know ;)
Hope this helps!
@kamran how are you identifying the intent?
Is it with Manychat AI?
If so, you need to tighten your prompts, make them more specific, give examples, etc.
If you’re using something else (I’d personally integrate it with OpenAI directly), then you have to look at your specific setup and see what’s going wrong. The prompt will definitely need tweaking, but you may need other settings.
For example, you may have a scenario where people type multiple messages, and your bot is replying to only one message. If that’s the case, you need a different setup.
This for example could solve this scenario (it’s in Spanish, I can’t find the English version right now, sorry!):
If you need further help looking into this let me know ;)
Hope this helps!
Thanks for your response Gustavo.
Based on my understanding, it is through Manychat AI. See screenshot of the trigger that is configured. At the bottom it shows that the AI should be able to gauge the intention of the message based on the prompt I provide. The prompt I provided is “Person indicates they have NEVER been to the restaurant.”
I’m also happy to pay you to hop on a call and walk me through my setup. Thanks!
Hey @kamran if you’re ok go ahead and book a Troubleshooting Call here.
Bring specific examples to the call (as in specific cases where it triggered the wrong intention) so we make the most of it and go straight to the problem solving part. ;)
In these cases, the trick is identifying the different cases and checking how we can tweak to sort them out.
