I have many automations set up with prompt words - people comment on my Insta posts and get a replay with a link.
Is there a way to set up a general automation which will be sent after the original automation? So say someone comments, gets a message with a link that automation is done and then another one will start?
Best answer by rodrigo_silvano
Hey,
Yes, it is possible, but there are a few things you need to be aware of first:
You can set up an automation to respond to comments on your post or reel, but if your automation starts with a button that includes a link, it won’t trigger the 24-hour rule, and the second automation won’t work.
To make it work, you need to set up the first automation with a trigger. The first message must include a button (without a link), and when the user clicks that button, you can then send another message with a button that contains the link.
When the user clicks the second button, it will trigger the next automation.
Links that you might think useful:
https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
+4Hey,
Yes, it is possible, but there are a few things you need to be aware of first:
You can set up an automation to respond to comments on your post or reel, but if your automation starts with a button that includes a link, it won’t trigger the 24-hour rule, and the second automation won’t work.
To make it work, you need to set up the first automation with a trigger. The first message must include a button (without a link), and when the user clicks that button, you can then send another message with a button that contains the link.
When the user clicks the second button, it will trigger the next automation.
Links that you might think useful:
https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger
Thank you! So that would require me to redo all my automations right now… Isn't there an easier way?
+4Hey,
In able to activate the 24-hour rule, unfortunately, you have to remake all your automations.
Ok, get it. However, now i'm stuck creating the other automation. So if the user goes through the 1st automation as you showed me above, what trigger do i use to start the next automation?
+4Hey,
When you add the block “start automation”, automatically is added a trigger on that automation.
In this case, I want the user to repeat the flow, so, at the end of the flow I added a block to start the same automation and the trigger “another flow” was added to the block “when”.
But if you want to send the user to another automation, you just need to add a block “start automation” at the end of your first flow.
Here is a screen recording how to do it:
https://drive.google.com/file/d/1-So4OvO1LpKCd1TvSQ5HBmDObGCUl-yF/view?usp=sharing
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