Hello! I have a question regarding one of my flows. It was working perfectly, but all of the sudden now the automation stops once I open and manually write on the chat. People can’t use the buttons anymore. How can I fix this? It was working perfectly for 6 months and now it changed from one day to another, and I didn’t change anything. Can you please or someone help me out? Seems also there is a 30 minutes automation stop, but I rather have it on 0, how can I make it possible?
Solved
AUTOMATATION STOPS
Best answer by Fabio Gaulke
Hi, folks!
Already responded here:
But also sending here:
Unfortunately, the minimum pause is 30 minutes… 🙃
You can change it at Settings/ Live Chat Behavior/Automation pause during Conversations… but at the moment, it can only be set between 30min and 24h:
What you can do is manually resume the automation after chatting with your contact. Just click on the timer that appears on the siede panel and "Resume automations”:
I've also opened an Idea suggestion here:
Vote for it. 😉
Have you tried to refresh permisions? or in some case you need to remove account and re connect
I have same problem
everything stoped working, refresh permission and disable page but nothing change
How can i refresh a permision?
+3Hi, folks!
Already responded here:
But also sending here:
Unfortunately, the minimum pause is 30 minutes… 🙃
You can change it at Settings/ Live Chat Behavior/Automation pause during Conversations… but at the moment, it can only be set between 30min and 24h:
What you can do is manually resume the automation after chatting with your contact. Just click on the timer that appears on the siede panel and "Resume automations”:
I've also opened an Idea suggestion here:
Vote for it. 😉
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