I have been using ManyChat PRO during the 14-day trial and last week, everything regarding automations was working amazingly well, that is until Tuesday when the automated replies began to get completely chopped after the first sentence?
Is there a reason why my automated replies are now being shortened to just a few words? Is there anything on my end I need to change to not have this problem happen?
Thanks in advance for any help :)
Hi, I have the same problem. Did you find any solution to it? I tried everything that help center of Manny chat told, also emailed them, but still don’t have any response.
I have the same problem. My automatisation used to work perfectly. It is probably a bug if we are many in this situation. Anyone in contact with many chat?
Guys, I found this:
I think part of the issue comes when you include a button with your automated DM. When I had the automated message written out to send over to whoever replied to the content I had in place, it worked fine when I had the link included at the end of the DM without the custom button to push them there. Doing it this way also makes the text the normal size that you typically see in Instagram DM’s, so it’s easier to read.
I do believe this means that link clicks wouldn’t be tracked, however, but this could be a good workaround until this bug is worked out.
Haven’t found another method to make it not cut off a big chunk of the text in my DM outside of this one.
I just realised the same a day ago 🙂
The message that didn’t work were the one with button or link + a long message that was split.
So if you just write your text in one message + send another message where there is just a short line + the buttons to click → it worked.
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