Skip to main content

The new scheduled message feature is very useful, but it could be even better with the addition of an option to automatically cancel the scheduled message if the user replies before the scheduled time.

Example:
Imagine I scheduled a message to be sent at 2:00 PM: "Shall we finalize the purchase?"
If the user sends me a message at 1:50 PM saying, "I loved your offer, I want to buy it," the scheduled message no longer makes sense.
With the automatic cancellation option, we would avoid this kind of situation, providing a more efficient and personalized communication experience.

Hey ​@rogerioaraujo you can do that with tags + conditions, or tweaking your Data Collection block and message if the user has not responded. ;)

 

I was actually supposed to have posted it in the ideas section for this new feature:

 

 

Ah got it!

Is this in the Live Chat? Only for Inbox accounts or for everyone?

I can't find it, it looks cool :D

This feature appeared for me yesterday. In addition to the information of when the 24 hour window will close.

 

Nice! Hadn't seen it!! Thanks ​@rogerioaraujo 

Reply


Community Terms & ConditionsCookie settings