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Question

Automation Delayed or Not Triggered

  • August 13, 2024
  • 6 replies
  • 82 views

talantar

Recently, automation either fails to start or is delayed by about 30 minutes, possibly due to the Google Sheets integration. However, initial tasks like adding a tag or updating a custom field still run successfully.

6 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • August 13, 2024

Check in Settings > Logs to see if you have Google Sheet errors.

If you do, they’ll show up there.


talantar
  • Author
  • Up-and-Comer
  • August 13, 2024

After extensive testing, it has been determined that the issue occurs specifically with the latest version of the ManyChat mobile app.


talantar
  • Author
  • Up-and-Comer
  • August 14, 2024

In the latest version of the ManyChat mobile app, sending an automation from the dialog triggers an unexpected 30-minute pause. This behavior did not occur in the previous version of the app and should not be happening.


Tripy
  • Chat Surfer
  • August 14, 2024

I am also experiencing extreme delays.


Tripy
  • Chat Surfer
  • August 14, 2024

I’ll also add that I am using no integrations. Basic flows no triggering or delayed.


talantar
  • Author
  • Up-and-Comer
  • August 15, 2024

I’ll also add that I am using no integrations. Basic flows no triggering or delayed.

Is this due to the pause function?