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Automation does not activate after user comments on a 'specific' post.


MK_CapeTown

Hi, I have been trying to create a flow where a comment onto a SPECIFIC post should activate the automation. I have tried to it now many times and it does not work. “I made sure that after the trigger comes a Comment Reply”. I also tried it out with a different post, but also not working.

 

Here is the flow:

 

If anyone could assist would be appreciated. Thank you. Mareike

Best answer by rodrigo_silvano

Hey, ​@MK_CapeTown 

Follow these steps and try again: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

 

If it doesn’t work, at the end of the page there is a link to contact the support team.

 

Let me know if this helps 🙂

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MK_CapeTown
MK_CapeTown wrote:

Hi, I have been trying to create a flow where a comment onto a SPECIFIC post should activate the automation. I have tried to it now many times and it does not work. “I made sure that after the trigger comes a Comment Reply”. I also tried it out with a different post, but also not working.

 

Here is the flow:

 

If anyone could assist would be appreciated. Thank you. Mareike

Hi ​@Gosia could you perhaps assist me with this? You helped me so much a couple of months ago with something. It would be so appreciated! KR


rodrigo_silvano
Forum|alt.badge.img+3

Hey, ​@MK_CapeTown 

Follow these steps and try again: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

 

If it doesn’t work, at the end of the page there is a link to contact the support team.

 

Let me know if this helps 🙂


MK_CapeTown
rodrigo_silvano wrote:

Hey, ​@MK_CapeTown 

Follow these steps and try again: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting

 

If it doesn’t work, at the end of the page there is a link to contact the support team.

 

Let me know if this helps 🙂

Thanks so much, Rodrigo! I will have to contact Support team, but this has been helpful. Thanks! :)


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