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Hi! I created an automation to send a DM upon a comment with a keyword. I set it to trigger with any post, but it won’t work with a FB ad post. I tried adding the post’s ID and Manychat won’t find the post. The post isn’t showing either on the list when I try to set it to an individual post.

I need this to work as my regular “comment X and I’ll DM you” posts, only that this time it’s from an ad. How can I make it work?

Thank you!

Hi, @minuevadieta!

 

Facebook and Instagram Ads don't work with the “classic” triggers. You have to use the "User clicks a Facebook/Instagram Ad” trigger and bind it in your Ads Manager.

 

I thought that might be the case and didn’t understand how to make it work.

Thank you so much for your answer, Fabio!

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