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Hello everyone!

Its my first month on Manychat, I created a conversation flow for Instagram, where a Post or Reel comment leads to a DM automation. The conversation starts in the DM, but the flow stops in the middle and my audience does not receive a link. The automated response in the comments works thoough (Like: hey, got your message, I’ll send you a DM with the link).

I have done ALL THE STEPS explained in by manychat support PLUS info tutorials shared here.

refresh permission ✅

business integration shows: manychat ✅

manychat is shows under white listed search bar etc etc and all the other things you recommend ✅

so my question to you guys is… should I create a NEW facebook account and facebook page, to connect to my instagram? because it seems something is off with the old facebook account (that i’ve had since 2007 and support has stopped replying because they probably don’t have a clue how to help me.

I really want my manychat automation to work before black friday sales

Thanks

Anike

 

 

Hey, ​@FemaleEntrepreneursSpace 

 

Could you please provide some screenshots about the automation you referring to?

sure!
 

 

Sure! The audience comments the keyword, they get a notification that the link is in their DMs. In their DM they get a question poll and when they respond, nothing else happens :/ 

Hey ​@FemaleEntrepreneursSpace 

To receive the next step, users must first accept your request message before clicking the button, due to Meta API limitations.

For more information: https://help.manychat.com/hc/en-us/search?page=2&query=message+request&utf8=%E2%9C%93#results

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