Automation Help!

  • 4 March 2024
  • 4 replies

Why is Many Chats sending the wrong automated response. When I set as live and go into the automation everything looks good. However, when someone comments, they do not get the Dm I set up. This has happened mutiple times. 

4 replies

Userlevel 4


are you on a pro account? 

is this happening to some contacts only or to all of them?



Yes I have a pro account. It looks like it’s only happening to some.

Hello, can you please tell me why the Manychat does not connect Instagram. The Facebook account is linked to Instagram, message access is enabled, the Instagram account is professional. I go through all the stages of connection, everything seems to be correct, but the Manychat returns to the first step and does not connect Instagram.

Userlevel 4

take a look at this video if it helps you