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Question

Automation Help!

  • Mar 4, 2024 10:30 PM UTC
  • 4 comments
  • 112 views

Heather Austrie

Why is Many Chats sending the wrong automated response. When I set as live and go into the automation everything looks good. However, when someone comments, they do not get the Dm I set up. This has happened mutiple times. 

4 replies

Digitalmateus
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hey, 

are you on a pro account? 

is this happening to some contacts only or to all of them?


Heather Austrie

 

Hi,

Yes I have a pro account. It looks like it’s only happening to some.


e.muskii
  • Up-and-comer
  • Apr 16, 2024 7:27 AM UTC

Hello, can you please tell me why the Manychat does not connect Instagram. The Facebook account is linked to Instagram, message access is enabled, the Instagram account is professional. I go through all the stages of connection, everything seems to be correct, but the Manychat returns to the first step and does not connect Instagram.


Digitalmateus
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take a look at this video if it helps you