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Question

Automation Help!

  • March 4, 2024
  • 4 replies
  • 87 views

Heather Austrie

Why is Many Chats sending the wrong automated response. When I set as live and go into the automation everything looks good. However, when someone comments, they do not get the Dm I set up. This has happened mutiple times. 

4 replies

Digitalmateus
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  • Message Musketeer
  • March 4, 2024

hey, 

are you on a pro account? 

is this happening to some contacts only or to all of them?


Heather Austrie

 

Hi,

Yes I have a pro account. It looks like it’s only happening to some.


e.muskii
  • Up-and-Comer
  • April 16, 2024

Hello, can you please tell me why the Manychat does not connect Instagram. The Facebook account is linked to Instagram, message access is enabled, the Instagram account is professional. I go through all the stages of connection, everything seems to be correct, but the Manychat returns to the first step and does not connect Instagram.


Digitalmateus
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  • Message Musketeer
  • April 16, 2024

take a look at this video if it helps you