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Hi I’ve just set up my first automation and (forgive me for not knowing ANY terminology - I’m old and don’t really know what I’m doing!) it isn’t replying automatically. The notification that I received a message with the keyword just sits there and i have to log in to manychat and ‘pull’ the trigger to nudge it along. I have activated it and made it ‘live’.

Hi, n this case i need more detail or maybe a call to better understand what is going on.
u can write to me on instagram @trolensys


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