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Automation not connecting

  • August 18, 2024
  • 1 reply
  • 32 views
liodelao

Hey guys --- I’ve spent hours trying to figure this out --- researching here and I cant seem to get this automation to work.

Desired Automation:

I would like our fans to comment “Loko” on our post and receive a DM from the band.

DM contains a pre-save link 

Once clicked - the fan would receive an DM with a photo of the group in the studio -- followed by a Voice note thanking them .

 

Current Outcome:

Fan sends comment -- DM is sent to them with the pre-save link.

Thats it. Automation stops there.

What I gather is they have to send ME a DM reply before they become subscribed as a contact --- and even then I have to manually subscribe them to an automation sequence?

 

I’m pretty good at figuring stuff out -- I tried adding a tag upon clicking the button that triggered a sequence.. nothing.

Any help would be great!

 

 

Best answer by Gustavo Boregio

You cannot send a ‘normal’ message after a ‘comments’ message without an interaction from the user. This is a limitation from Meta.

So, here’s what I suggest you do:

  • On your comment reply, instead of giving the link directly, have them click a button to receive the link (through another button).
  • Once that happens, the 24-hour window opens and you can trigger more automations to these users.
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    Gustavo Boregio
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    • Gustavo Boregio
    • Manychat Community Moderator
    • 2297 replies
    • Answer
    • August 19, 2024

    You cannot send a ‘normal’ message after a ‘comments’ message without an interaction from the user. This is a limitation from Meta.

    So, here’s what I suggest you do:

    • On your comment reply, instead of giving the link directly, have them click a button to receive the link (through another button).
    • Once that happens, the 24-hour window opens and you can trigger more automations to these users.
    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com

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