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Hello, I am setting up an automation to send a single link to those who comment on a real post on my instagram account with a keyword.

 

I installed it by going through the popular topics and I also tried different experiments using the add trigger menu. I don't encounter any errors during installation. The automation is running. However, when I tested it, automation on instagram does not work. What could I be doing wrong?

 

I am now in a 14-day trial. I thought I would buy it if it works. Do I necessarily need to buy pro?

 

I connect to instagram via Meta. When I look at the instagram settings in Manychat, there is no error in the connection.

 

When installing the trigger, there are two options at the top, preview screen and try it on instagram. When I say try on Instagram, it gives me a code. When I try by typing this code with DM, the trigger does not work.

 

Translated with DeepL.com (free version)

Hello ​@ilkerkolukisa ,

The comment reply automation works both during the trial period and on the free plan (considering the limitations of the free plan, such as the number of active automations and users).

At the moment, an issue has been reported with the Instagram API, which might be causing it not to work properly. You can follow the updates on this page: https://status.manychat.com/ .

I suggest testing your flow again once this API issue is resolved.

Thank you very much, then there seems to be no choice but to wait for the problem to be fixed. I'm waiting for notifications.

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