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Automation only trigger stuck on keyword instead of ANY input

  • August 28, 2024
  • 2 replies
  • 69 views

John Bilicki
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I attempted to add a couple specific keywords for triggers. Unfortunately it was explained that I have to setup a whole new automation just to support keywords, whatever fine.

But after I removed the keywords now my first automation is stuck! I just want it to run when a person sends any kind of message however Manychat is now insisting that it must be a keyword! I don’t know how to reset this and I already have ~23 bubble-steps (or whatever they’re called) setup.

I tried scrolling around and looking for hidden and non-intuitive options and there just isn’t anything. I would really prefer not to have the several hours I spent working on this yesterday to end up being a complete waste of my time.

Here are the whopping two steps:

 

Best answer by Fabio Gaulke

Hi @John Bilicki!

You could set a Default Reply at Settings/Intagram/Default Reply:

 

Afterward, if a user sends a message that doesn't match an existing automation keyword or trigger, this default flow will be triggered.

2 replies

Fabio Gaulke
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  • Manychat Community Moderator
  • Answer
  • August 28, 2024

Hi @John Bilicki!

You could set a Default Reply at Settings/Intagram/Default Reply:

 

Afterward, if a user sends a message that doesn't match an existing automation keyword or trigger, this default flow will be triggered.


John Bilicki
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  • Author
  • Up-and-Comer
  • August 28, 2024

F, thank you. That just barely saved the day! My confidence in Manychat just got severely shaken because of this bug. I’ll post a new thread for that.