Hi there, 

I set up an instagram automation that triggered for key words in the comments of a specific post. This works great. However, the automation had multiple steps and message boxes to it. The initial message box including a link to a blog would send to them but then once they clicked the link, I chose the action to opt them in for instagram DMs.

Within the 24 hour window, the automation was designed to send a second message box asking if they wanted a discount code and there were a few more interactive message boxes after that one. 

However, only the first message box was sent to 95% of the people who clicked through the initial link sent. 

My understanding is that if people engage with the first message box, they can be contacted through manychat automation within 24 hours but this seems to not work for flows? 

The few people who got the full chatbot automation were on my contacts subscriber list. How do I convert more followers/non-followers to subscribers? I’ve read articles that says its when they engage with you on IG but there were heaps of people engaging and still being listed as only a guest. 

Can  someone please help me understand my contacts/subscribers, automations and the 24 hour rule more? 

Thanks.