Hey, @DonnaM 

Can you share some screenshots about the automation you referring to?

Thank you in advance!

Hi, @DonnaM!

This seems a “Open Chat Window” problem.

Due to Meta's policies, Manychat need to comply with some rules regarding to send next messages to contacts…

If you set you automation up to immediately respond with a button to a link, it won't open a 24h window to send further messages.

If you build something like this, it will work:

1. Triggers
2. Welcome message (set as Comment Reply)
   - I tend to send something to engage the contact
   - In this example I used a Quick Reply to maintain the same layout as a common message (but you can use buttons as well)
3. Next message block
   - Here you can set what you want to send to the contact after the contacts interacts with the first message
4. OPTIONAL: Set an Action to tag the contacts that click the button
5. Smart Delay
   - Here it is connected not on the button, but at the previous step. This means that even if the contact doesn't click on the button, it will continue after the time set.
6. Next messages...

Important note: the smart delay must be less than 24h. If you set more than 24h, nothing will be sent, because the chat window will close, and the contact must interact via chat again to reopen it.

Hope it helps!

here’s the screen shot, i’m trying to connect the 2 boxes circled. I don’t see how i can generate a tag

Hey, ​@DonnaM 

Try this:

here’s the screen shot, i’m trying to connect the 2 boxes circled. I don’t see how i can generate a tag

 

See that yellow “connector” circle on your button? As Rodrigo already showed, connect that to your Action and it will work!

I'd also suggest adding a Smart Delay after the Action block and before the follow-up message asking if the contact read the guide. Without a delay, the message will be sent at the same moment the contact clicks on the button to access the guide.