Everything is set up correctly but it just doesn’t work. The same flows work when the trigger comes by stroy reply, live reply or direct message but comment replies on reels and regular posts do nothing. I have sent a total of 3 tickets to support and I only get the same standard message, even though I have said in the ticket that I have already followed all those procedures.
I have seen this thread
and I understand the issue may be out of Manychat team’s hands, but if it doesn’t work, I’ll cancel my pro account because I have no reason to pay for it.
