Automations Not Working

Hey @keysbykiki can you be more specific on what you're trying to do and what's not working?

The first step I usually do on a new account is to do a simple 'Hello World' message and try that.

I trigger it with a specific keyword (something like 'test123'), and simply reply with some text (like 'it works').

If I can get this to work I know that the connection is working properly and I can continue to work on more complex logic

If I can't get that simple trigger + reply to work, I need to go to https://help.manychat.com because there's something wrong with my account.

Hope this helps!