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I am unable to automate a DM as a response to a comment. Manychat appears to only want to allow me to reply to a comment, with a comment, which I don’t want. I want to automate into a DM so I can capture an email address and start a further conversation. 

I have gone through all the troubleshooting and tried to use chatgpt to also help troubleshoot. The only thing I can see, following the walkthrough on the troubleshooting videos for IG, is that on my personal facebook page there is no manychat connected. It’s connected on meta business suite but on the video when you are asked to switch to personal and edit the manychat connection/permissions, there is no manychat. Is the the solve & if so how do I connect it there?

Thanks!

 

hey!

when you are replying to a comment, that’s how it is.. 

leave that option as send as comment reply

but don’t worry, your message will be sent to the DM inbox

 

 

This doesn’t work. When I “send comment as a reply”, there’s no option to capture data. The the comment doesn’t go to the DM, it sends as a comment and there’s no way of connecting it to create DM as a next step?

Figured it out, thank you

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