​@mottzerella How are you tagging people as ‘blacklist’?

Even though you tagged them as ‘blacklist’, this will work as any tag in Manychat. So you need to add the user that specific tag sometime before this trigger happens.

If you do that it’ll work.

​@Gustavo Boregio I’m tagging them in the ‘live chat’ view (see attached)

Got it.

Then it should work…

Check your logic to make sure the person is going through that condition and that they’re not on any older versions of the automation.

And if you absolutely can’t get it to work contact support (I’ve never had issues with tags + conditions, so I’m pretty sure there’s something with the setup).

Hey Everyone!

 

I’m trying to add a ‘blacklist’ conditional which the automation routes through immediately after the trigger and has the ‘if tag ISNT’ tblacklist] logic applied to it, in order to exclude certain accounts from the automation.  However, this does not work at all.  I know that the issue of the lack of a blacklisting ability has been raised before so I assume people have figured out some sort of workaround - any help here?

 

Thank You,

Matt

 

looking at this, I noticed that your trigger is ‘disabled’. Is that something you did? Because if it is disabled it will not go to the next step, wich is your condition.. so, make sure your trigger is enabled to call the condition..