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Blank messages on Instagram

  • September 6, 2024
  • 1 reply
  • 319 views
dcabral

Hi. This is happening a lot lately, when the leads comments the keyword in an Instagram publication, the automation does not work, they only get a blank message. Is there anything we can do to fix this?

Best answer by Gustavo Boregio

Hey @dcabral there’s an ongoing Meta bug that causes this,

More details here: 

https://community.manychat.com/general-q-a-43/known-issue-instagram-comment-trigger-responses-with-buttons-may-be-delivered-as-blank-dms-3037

 

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    Gustavo Boregio
    Forum|alt.badge.img+6

    Hey @dcabral there’s an ongoing Meta bug that causes this,

    More details here: 

    https://community.manychat.com/general-q-a-43/known-issue-instagram-comment-trigger-responses-with-buttons-may-be-delivered-as-blank-dms-3037

     

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com

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