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When I add the {first_name}, {{first_name}}, manually or by clicking the {} button, the name does not appear. Please advise.

Thank you :)

Hey, ​@BaconButter!

 

Check it at your flow. The variable must appear with its name and a blue background:

 

And if this as it should be, try creating an automation from scratch and test it…

IF the problem continues:

  1. Refresh your permissions
  2. (If it still doesn't works) Open a ticket to the support team. They will be able to investigate it.

​@Fabio Gaulke Thank you very much for the help. Once I had someone else test from their account, everything came across perfectly.

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