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broadcast does not work

  • November 8, 2024
  • 1 reply
  • 55 views

mybodymind

hey :)

I need some help with my first broadcast. I would like to send a broadcast to contacts that opted in for whatsapp and have a tag. The contacts opted in 5 days ago. Als far as I can read, I have to pay for every Whatsapp message because I write them > 24h. I should have enough balace on my account.

Anyway: I started to braodcast, my taged customers got untaged (as I wanted it), but not one single message was send :D

Has someone any idea?

Regards

Dominik

1 reply

Gustavo Boregio
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  • Manychat Community Moderator
  • November 8, 2024

Hey @mybodymind check this article for troubleshooting:

https://help.manychat.com/hc/en-us/articles/15580879039388-Why-WhatsApp-messages-are-sometimes-not-delivered

If you can’t figure it out, I suggest you talk to support at https://help.manychat.com