Skip to main content

Hi Manychat Community,

I'm facing an issue with bulk tag management and webhook automation. Here's my scenario:

Current Setup:

  • I have 4000 contacts with Tag X
  • I'm trying to add Tag Y to all these contacts
  • Tag Y is set up to trigger an automation flow
  • The automation flow makes a POST request to an external webhook

The Issue:

  • When adding Tag Y to these 4000 contacts, the webhook trigger is not firing
  • No data is being sent to the external webhook
  • The webhook endpoint team confirmed their side is working correctly and receiving properly formatted requests when tested individually

What I've Already Checked:

  • The automation flow is published and active
  • The webhook URL is correct
  • The trigger is properly connected to Tag Y
  • Individual contact tests work fine

Questions:

  1. Could this be a rate limiting issue?
  2. Are there specific limitations for bulk tag operations?
  3. Has anyone successfully implemented a similar setup with large contact groups?
  4. What's the recommended approach for handling bulk tag operations that trigger webhooks?

Any insights or suggestions would be greatly appreciated. Thanks in advance!

 

 

Hi, @felipestoker!

 

Sadly, Manychat doesn't trigger automations if you add a Tag to multiple contacts via the bulk option. It only works if you add a Tag separately (impractical for 4000 contacts).

 

But... there's a workaround 😉

Create a Broadcast with the External Request to the 4k contacts.

That should work.

 

If you need help with anything more, please get in contact.

(Inclusive, pode ser em português) 😅

Thank you very much for your help. But in this case, would I need to send something via Broadcast?

Hi, @felipestoker!

 

Sadly, Manychat doesn't trigger automations if you add a Tag to multiple contacts via the bulk option. It only works if you add a Tag separately (impractical for 4000 contacts).

 

But... there's a workaround 😉

Create a Broadcast with the External Request to the 4k contacts.

That should work.

 

If you need help with anything more, please get in contact.

(Inclusive, pode ser em português) 😅

 

Thank you very much for your help. But in this case, would I need to send something via Broadcast?

 

 

No. Just create the broadcast,set an Action block with the external request and “send” that to the contacts you want to export. 😉

Reply


Community Terms & ConditionsCookie settings