Good afternoon friends!
Friends, I've had the pro account for a few months now.
As I'm new to manychat, I made some mistakes because I didn't know how to manipulate the platform, and WhatsApp blocked my cell phone number.
It wasn't clear whether I could use my WhatsApp on my cell phone too and I made this mistake by staying on WhatsApp Business and also on ManyChat.
Now I got a new cell phone number and I need to register it again, but the option to register a new number does not appear.
How should I proceed???
Cadastro de novo celular
Hi Armando, I’m facing a similar problem here. When registering a WhatsApp account and linking it with Meta, I ended up doing it the wrong way. I tried several times to link the number to a new Facebook page, at the same time, I had created a page there on Facebook and had not connected it to a Business Portfolio. Then I tried to create a link between that same number and another different page that I created correctly (linking with the Business Portfolio). Then my WhatsApp Business account was blocked, probably due to trying to connect the number to a page that was challenged by ownership and also for trying to connect the same WhatsApp number to two different pages. I'm having trouble understanding the correct path. I have already requested a review for unlocking at Meta. I would also like to try creating another WhatsApp number through ManyChat. However, when I try to create a new WhatsApp channel on MC, only the option to connect the same number (the old one, which caused the problem) appears. The option to create a new number does not appear. Apparently I'm out of solution options at the moment. Can anyone explain me the correct way?
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