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Hi!

I have a question regarding my contacts, of which I now have over 14,000. I use Manychat to send messages and collect email leads.

Someone comments under a reel, they get a message with an invitation and then they are redirected to the mailing list + IG and FB channels.

Previously, we also obtained consent to send messages outside the 24-hour window, but each subsequent message reached only 50%, and that percentage decreased over time.

Is there any point in keeping all these contacts to whom I can't send messages anyway, and as a result, paying for a much higher subscription?

thank you 

 

Hi, @TatarDog!

 

It “depends”… if it makes sense to your business/operations model, then keep it… if not, delete the exceeding contacts.

 

You can also create an automation that deletes old or inactive contacts by date. AND even create some backup via external request (to a database or CRM, for example).

 

But, as said before, it depends on what you do with these contacts and what's the return to your business. 😉

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