Use an external request on Manychat, then map all the response values to User Fields.

Then use the user fields to display the data.

It’s more work, but it’ll get the job done. ;)

I’ve used this strategy many times when I didn’t have control over the service providing the information and it works perfectly.

@Gustavo Boregio Will this also work for fetching fields from Google Sheets? 

I’ve added an action of  Get Row By Value and I’ve set the Google column titles as User as custom user fields. It’s working for me for messenger (I can see the correct data from Google sheets as text messages) but does not work on Whatsapp (no text is shown whenever I user the custom user field in the text). 

Any advice? 

Thanks in advance. 

Yes it will work with Google Sheets.

And if the lookup is failing, it’s most likely because it’s not finding the key value you’re looking for when you do the “Get Row by Value”. Solve the search to make sure it finds the right data, and it should work.

WOW! 

Thank you for such a fast reply! 

So - the exact same parameters are working for an identical flow that fetches the info but sends it on Messenger. To me that means the problem is somewhere else. No? I mean, if it’s working on Messenger but not on Whatsapp it’s probably because I didn’t organize the content properly… but I don’t know how to improve that part. 

Thoughts? 

Check the Live Chat conversation and see if the user fields are being filled in as you expect.

This will help you debug and find the issue.

If you need help debugging we can setup a debugging call so I can help you ;)

Can it work with audio message?