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Can i trigger an automation via API call?

  • January 12, 2025
  • 9 replies
  • 141 views

snoller

Hi, i would like to trigger an automation via an API call, is that possible? Just like if a WA-message happens or an Instagram Post i would like to trigger the same thing via my own service.

I cannot find anything in the docs, but the ManyChat AI told me it is possible…

Thanks in advance!

Stephan (hybridai.one)

 

 

Best answer by Fabio Gaulke

Hi, ​@snoller!

 

Yes, you can do it via Manychat's API.

Here is the documentation: https://api.manychat.com/swagger#/Sending/28f1abbb07b0d4773b846dbeb3880e3c

 

You'll need to use some automation service (Make, Zapier, n8n...) to implement this, but it isn't complex. 😉

 

Hope this helps

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9 replies

Fabio Gaulke
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  • Manychat Community Moderator
  • 1065 replies
  • Answer
  • January 13, 2025

Hi, ​@snoller!

 

Yes, you can do it via Manychat's API.

Here is the documentation: https://api.manychat.com/swagger#/Sending/28f1abbb07b0d4773b846dbeb3880e3c

 

You'll need to use some automation service (Make, Zapier, n8n...) to implement this, but it isn't complex. 😉

 

Hope this helps


snoller
  • Author
  • Up-and-Comer
  • 5 replies
  • January 16, 2025

hmm but as far as i understand it is not possible to get a new customer in an automation like that - it is only supported for subscribers, correct?

I would like to have a functionality where someone can enter my space and then i forward the communicatoin to Manychat and handle it from there.


Fabio Gaulke
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  • Manychat Community Moderator
  • 1065 replies
  • January 16, 2025
snoller wrote:

hmm but as far as i understand it is not possible to get a new customer in an automation like that - it is only supported for subscribers, correct?

I would like to have a functionality where someone can enter my space and then i forward the communicatoin to Manychat and handle it from there.

 

First you have to create a subscriber or get the subscriber ID if it already exists.

Then you send a WhatsApp automation to them.

 

In Make (and other tools) it will look like this:

 


snoller
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  • Up-and-Comer
  • 5 replies
  • January 18, 2025

Thank you Fabio, but please forgive me - i am trying to implement it and have tried Zapier and Make but i still don’t get it. My user is an anonymous web-user, so if i create a subscriber the only thing that i would have is some sort of Browser-ID. Would that be enough? Should i store it in a custom field? And please explain what happens in your above Scenario inside the “Find Subscribers by a Custom Field” node. 

thanks a lot!

Stephan

 


snoller
  • Author
  • Up-and-Comer
  • 5 replies
  • January 18, 2025

And another problem i do have: Manychat requires to enter at least phone-number or email to register a new subscriber. When i try to do this the system says “this feature ist not allowed, please contact support”...


Gustavo Boregio
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  • Manychat Community Moderator
  • 2315 replies
  • January 20, 2025

@snoller if your account is on Trial, you need to switch it to Pro.

Talk to support and ask them to upgrade you to Pro, and that should solve it.

If your account is already on Pro, talk to support to know what's happening - they may require some additional information from you to enable these features.

Hope this helps!


snoller
  • Author
  • Up-and-Comer
  • 5 replies
  • January 20, 2025

I am now on Pro. What exactly should i expect to change? The available events in Zapier/Make?


Gustavo Boregio
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  • Manychat Community Moderator
  • 2315 replies
  • January 20, 2025

@snoller You should stop getting the error "this feature isn't allowed."


Fabio Gaulke
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  • Manychat Community Moderator
  • 1065 replies
  • January 23, 2025
snoller wrote:

I am now on Pro. What exactly should i expect to change? The available events in Zapier/Make?

 

If you don't need to send emails or SMS to your subscribers, you can ignore these warnings. Just add "whatsapp_phone" and it will create a subscriber with the WahtsApp ID to send a Flow.


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