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Can't add a channel

  • January 23, 2025
  • 1 reply
  • 27 views

aknicholson

I had a ManyChat set up once before, then turned it off.  I can’t seem to reconnect my IG account now.  I’m stuck in the loop of add an account...go through all the steps...’your account is already connected’...but no channels are added, all I see is the ‘add an account’ button again.  I’ve removed permissions on FB and IG, re-added them, cleared cookies.  I’m not sure what else to try.  

1 reply

Fabio Gaulke
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  • Manychat Community Moderator
  • January 23, 2025

Hi, ​@aknicholson!

In this case, I'd recommend opening a ticket to the support team. Maybe they can check what's causing it.

Here you cand do it: Manychat Help

 

Hope this helps!