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Can't broadcast to my subscribers

  • September 18, 2024
  • 8 replies
  • 322 views
userguy

Hi, I wonder how to send broadcasting(messages) to my subscribers within the system, not e-mails? It shows following message: "0 subscribers will receive this broadcast
Try selecting others or reducing some of them. You also have the option to import new contacts."

The AI agent couldn’t solve this.

I tried to look up some instruction videos on Youtube, but they didn’t address this issue and it looked like those people making the video the system did automatically assigned the broadcasting to the subscribers without any such errors. I have obtained consent in the opt-in flow.

Thank you for any insights.

Best answer by Gustavo Boregio

That's correct.

They need to explicitly optin to a Messenger List.

Here's some documentation that may help you:

https://help.manychat.com/hc/en-us/articles/14281158573852-Messenger-List

    8 replies

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • 2782 replies
    • September 18, 2024

    @userguy which channel are you using?

    There's a 24 hours rule in place for IG, Messenger and Whatsapp.

    For Messenger, you can use Messenger lists as alternative, but you need to get people to explicitly optin.

    For Whatsapp you can send paid message templates.

    For Instagram you there's no way to send messages after the 24 hours from the last interaction.

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    userguy
    • userguy
    • Author
    • Up-and-Comer
    • 3 replies
    • September 18, 2024

    Thanks for the reply. I got some contacts from Facebook ad where some people opted-in through the FB messenger. Even those subscribers do not show up in the broadcasting contacts.

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • 2782 replies
    • Answer
    • September 19, 2024

    That's correct.

    They need to explicitly optin to a Messenger List.

    Here's some documentation that may help you:

    https://help.manychat.com/hc/en-us/articles/14281158573852-Messenger-List

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    userguy
    • userguy
    • Author
    • Up-and-Comer
    • 3 replies
    • September 28, 2024

    OK, thanks again. So basically this means I have wasted ca. 200 Euros on ads and few months on Manychat subscription. I placed an opt-in button, the  only one that was available if I remember correctly, there inside the funnel so I thought it is ok. How can I acquire the consent afterwards from those subscribers? 

    M
    • mcaccount
    • Up-and-Comer
    • 2 replies
    • July 18, 2025

    That's correct.

    They need to explicitly optin to a Messenger List.

    Here's some documentation that may help you:

    https://help.manychat.com/hc/en-us/articles/14281158573852-Messenger-List


    Hi, I just want to clarify am I also not able to broadcast to users with a specific tag?

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • 2782 replies
    • July 18, 2025

    ​@mcaccount the use of tags is really strict…

    So unless you have a ver specific user case that fits the tags usage, I wouldn't recommend using them for broadcasts at all.

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
    M
    • mcaccount
    • Up-and-Comer
    • 2 replies
    • July 19, 2025

    Hi, what setup is required to enable me to send broadcasts to users who message my page?

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • 2782 replies
    • July 21, 2025

    ​@mcaccount check this guide here: 

    https://help.manychat.com/hc/en-us/articles/14281158573852-Messenger-List

    It shows the steps to get this set up correctly.

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com


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