Hey Stephanie! This is just the pricing structure of Manychat. The reason why you need to use Pro, it because you probably used Pro elements of Manychat in your automations (such as the User Input element). You can use the Free Plan up to 1,000 contacts if you delete these Pro elements from your automations.

@Joren Wouters the same thing is happening to me and I’m not selecting any pro elements in my automation.

What is the limit on number for automations for free accounts? I have 4 running. When I try to add a 5th, it says disabled.

what is the channel you’re trying to automate? instagram, facebook? would you mind sharing some screenshots?

if you don’t want to, I’ll might be able to connect on a zoom

I'm having the same problem. I'm not using pro features, this is like my 4th automation and I only have 50 contacts far. And when I hit Publish or Live it says my Tigger was disabled and I need to purchase a Pro account.

My automation are the same features as my first 3, nothing changed. But now I'm block from making more. Please Help

Same for me too.  I can not use it either.  It is only my 2nd automation and I only have 125 contacts and not using anything pro.  It says I have to pay too.  Help! 

Not working this, you must sent message manualy, setings must bz outside 24 hrs and reason account update, dan you can sent message to all customers. See print screen  https://prnt.sc/KuID4FzoMuM6

Same for me. I only have 3 automations and about 10 contacts. 

Hi there. I’m not able to sign up for Manychat Pro account. It’s connected with my stripe account and asking me to verify payments via stripe but I’m not receiving any links from stripe to verify payments. Also, I’m not able to find any other place to update my payment details or credit cards details. It’s showing verify payment, the moment I click on verify payments, it’s asking me to enter registered email to receive a new payment link via stripe. But I’m not receiving anything.

I have been waiting to hear from Manychat team for more than 10 days but I haven’t received any support reply. Can someone here help me fix this issue?

 Looking forward to hearing from awesome people here in Manychat community.

Thanks!

This is marked as solved but has anyone figured out the mystery pro feature that is turned on? I too have just a few contacts, 4 live automations with no pro features selected and can’t get my 5th trigger to turn on. Not attempting to use more than 3 keywords. 

I ask the suport and this is the answer: 

If you are encountering an error message about triggers not being allowed while trying to create new automations on the free plan, it is likely because you have reached the limit of custom Keyword triggers that are available on the free plan. As of September 1, 2021, new free accounts are limited to three custom Keyword triggers. If you exceed this limit, you will not be able to send messages to contacts through configured automations, Live Chat, or Broadcasts. To resolve this issue, you can either remove some of the custom Keyword triggers to stay within the free plan limits or consider upgrading to the Pro plan, which offers unlimited use of custom Keyword triggers among other advanced features.

Thanks @Andrea Meyer ! This is why I’m confused...I have 3 keywords and not trying to add any new. But still getting the error. Did you resolve your issue? 

I upgraded to Pro because I needed more keywords. ‍♀️

Gotcha. Thanks...ugh such a pain. It’s the number of live automations I think. If I turn off one existing, I can turn on a new one...so that means I can only have 4 live triggers at a time. BUT I don’t see that listed anywhere in the caps for the free plan.