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Can't save First Name to system field

  • December 4, 2024
  • 6 replies
  • 79 views

Mel E

Is there issues with saving First Name data collection to the System Field?

On all the client accounts that I have access to - and my own - this is greyed out and it’s not normally? I can’t turn it on.

I always save to System Field first before then also saving the data to a custom field.

Anyone else seeing this?

 

Best answer by ShanOIF

ShanOIF wrote:

I’m having the same issue; I’m about to test and will report back my experience.

Despite the UI saying it’s not saving the data entered into the First Name system field, it in fact is working properly as I can see the data in the dashboard, the data was sent to my Google Sheet, and the data worked in message personalization!

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Gustavo Boregio
Forum|alt.badge.img+6

Hey ​@Mel E indeed, it’s greyed out.

I’ll check with support and get back to you.


Mel E
  • Chat Surfer
  • December 4, 2024

Amazing - thanks so much. I have put in a support ticket - but as you’re a moderator, it looks like you might get a quicker answer than me!! 


Gustavo Boregio
Forum|alt.badge.img+6

Hey ​@Mel E the team has mentioned that they’re aware of the UI issue, but it should be saving to the System field by default.

I haven’t tested, but it appears to be an UI-only issue. ;)


bonnyweb
  • Up-and-Comer
  • December 5, 2024

Hi, I’ve the same issue, I’ve tested but it doesn’t work… :(


ShanOIF
  • Up-and-Comer
  • December 8, 2024

I’m having the same issue; I’m about to test and will report back my experience.


ShanOIF
  • Up-and-Comer
  • December 8, 2024
ShanOIF wrote:

I’m having the same issue; I’m about to test and will report back my experience.

Despite the UI saying it’s not saving the data entered into the First Name system field, it in fact is working properly as I can see the data in the dashboard, the data was sent to my Google Sheet, and the data worked in message personalization!


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