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Hey everyone! I’m having an issue with sending messages through Make after a user sends us a DM on Instagram.

Here’s the situation:

  • A user sends a new message (text or DM reply)

  • That should reset the 24-hour interaction window, right?

  • But when I try to send a follow-up message using Make + ManyChat API, it still says the interaction is outside the window.

  • I’ve verified that the user replied within the last few minutes, but it’s like ManyChat doesn’t detect it in time or doesn’t update the window properly.

Hi there ​@camillecastro23 ,

Here’s the ManyChat guide on how to send an Instagram DM via API:
https://manychat.github.io/dynamic_block_docs/channels/
https://api.manychat.com/swagger#
 

You can use the HTTP template for this. The example below shows how to send a simple text message:
 


Body:
 

 

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