Hey everyone! I’m having an issue with sending messages through Make after a user sends us a DM on Instagram.Here’s the situation: A user sends a new message (text or DM reply) That should reset the 24-hour interaction window, right? But when I try to send a follow-up message using Make + ManyChat API, it still says the interaction is outside the window. I’ve verified that the user replied within the last few minutes, but it’s like ManyChat doesn’t detect it in time or doesn’t update the window properly.

Solved

Can’t Send Message via Make After User DM – 24hr Window Not Resetting

Hey everyone! I’m having an issue with sending messages through Make after a user sends us a DM on Instagram.

Here’s the situation:

A user sends a new message (text or DM reply)
That should reset the 24-hour interaction window, right?
But when I try to send a follow-up message using Make + ManyChat API, it still says the interaction is outside the window.
I’ve verified that the user replied within the last few minutes, but it’s like ManyChat doesn’t detect it in time or doesn’t update the window properly.

Best answer by rogerioaraujo

Hi there @camillecastro23 ,

You can use the HTTP template for this. The example below shows how to send a simple text message: