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Can't Upgrade to Pro - Card issue

  • August 20, 2024
  • 4 replies
  • 185 views

Vlad Oliinyk

So, just like few other users here - trying to upgrade to Pro, tried 3 different cards, and getting same error message: “Something went wrong with your card”


@Gustavo Boregio@Raquel C maybe you can take a look?

I created ticket #23710, but it seems like no one is available to help me resolve this issue.

P.S. No, I’m not from India.

Best answer by Raquel C

Hi @Vlad Oliinyk!

Sorry to hear you’re having issues with the payment but we can see that the problem has already been solved! 

 

Welcome to Manychat 🙌
 

4 replies

Vlad Oliinyk
  • Author
  • Up-and-Comer
  • August 20, 2024

Is it normal that I don’t have an answer on my Critical ticket after 10 hours of submission?
 

 


Vlad Oliinyk
  • Author
  • Up-and-Comer
  • August 20, 2024

@Marina maybe you can assist to resolve this issue?


Vlad Oliinyk
  • Author
  • Up-and-Comer
  • August 21, 2024

Still need help on this


Raquel C
Manychat Team Member
Forum|alt.badge.img+3
  • Manychat Community Manager
  • Answer
  • August 21, 2024

Hi @Vlad Oliinyk!

Sorry to hear you’re having issues with the payment but we can see that the problem has already been solved! 

 

Welcome to Manychat 🙌